Cookies sur ce site web

Ce site web utilise les cookies pour bien fonctionner. Si vous désirez changer les cookies que nous pouvons utiliser, veuillez changer les paramètres des cookies. Vous pouvez consuler notre politique de confidentialité pour plus de détails sur notre utilisation de cookies.

Cookie settings

Cookies strictement nécessaires 24 cookies

Ces cookies sont nécessaires au bon fonctionnement de notre site web et sont donc placés sans votre consentement. Nous les utilisons, par exemple, pour sécuriser notre site web. Ces cookies vous permettent de naviguer entre les différentes parties du site web, de remplir des formulaires. Si vous bloquez ces cookies, certaines parties du site web peuvent ne pas fonctionner de manière optimale. Nous ne collectons pas de données à caractère personnel avec ces cookies et ne transmettons jamais les informations collectées à des tiers. Outre les cookies énumérés ci-dessous, des cookies sont également installés par notre partenaire Vimeo lorsque vous utilisez notre offre Training 24/7.
Name Vendor Description Expiry
JSESSIONID* Vimeo

JSESSIONID is a cookie generated by Servlet containers and used for session management in J2EE web applications for HTTP protocol. If a Web server is using a cookie for session management, it creates and sends JSESSIONID cookie to the client and then the client sends it back to the server in subsequent HTTP requests. JSESSIONID is a platform session cookie and is used by sites with JavaServer Pages (JSP). The cookie is used to maintain an anonymous user session by the server.

 current session
OptanonConsent Vimeo

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user’s browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

 1 week
PBSESSION UBA

Saves the visitor's preferences for the current session

 2 hours
ProBaseUserLanguage UBA

Saves the visitor's language preference

 1 year
__cf_bm Cloudflare

Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions.

 30 minutes
_abexps Vimeo

Unknown, Vimeo didn't provide any information on this cookie.

 10 weeks
_cfuvid Cloudflare

The _cfuvid cookie is used to allow the Cloudflare WAF to distinguish individual users who share the same IP address.

 current session
_gid Vimeo

ID used to identify users for 24 hours after last activity

 24 hours
_uetsid Vimeo

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.

 30 minutes
_uetvid Vimeo

This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.

 7 days
accept-cookies UBA

Saves the visitor's cookie preference

 1 year
cachekey UBA

Prevents logged in users from seeing a cached site

 1 month
has_logged_in Vimeo - 10 weeks
is_logged_in Vimeo - 10 weeks
pb-sa-* UBA

Supports performance improvements of the website

 current session
pbTrackId* UBA

Identification of logged in users

 1 month
player Vimeo

Stores preferences for player controls (i.e. volume, stream quality, captions).

 1 year
ppms_privacy_* Piwik PRO

Stores the visitor’s consent to data collection and usage.

 7 days
probase_notice UBA

Shows functional notifications to the visitor

 1 day
rememberDevice2FA* UBA

Identification of the device on which the user used two-factor authentication

 30 days
ssm_au -

Unknown, we don't have any information on this cookie.

 23 hours
stg_debug Piwik PRO

Helps to display the website in debug mode when using Piwik PRO Tag Manager.

 14 days
survey-trainingIds UBA

Saves the ID's of the survey filled in by the visitor.

 current session
vuid Vimeo

Vimeo-generated ID used for generating analytics information for the video owner.

 2 years

Cookies de préférence 2 cookies

Ces cookies facilitent le fonctionnement de nos sites web, en les rendant plus agréables pour les visiteurs et en garantissant une expérience de navigation plus personnalisée. Il s’agit, par exemple, de cookies qui déterminent si vous avez déjà été invité à participer à une enquête afin que nous ne vous présentions pas toujours la même enquête, ou d’un cookie qui vous propose une mise en page personnalisée à la suite d’une visite précédente.
Name Vendor Description Expiry
SOCS Google

Stores a user's state regarding their cookies choices

 13 months
visitedcampaignBanner-* UBA

Stores the user preference regarding the display of a banner.

 1 week

Cookies analytiques 5 cookies

Nous utilisons des cookies analytiques pour collecter des informations sur l’utilisation que les visiteurs font de notre site web dans le but d’en améliorer le contenu, de l’adapter plus étroitement aux besoins des visiteurs et d’en accroître la facilité d’utilisation.
Name Vendor Description Expiry
_ga Google

ID used to identify users

 2 years
_ga_* Google

ID used to identify users

 2 years
_pk_id* Piwik PRO

Used to store a few details about the user such as the unique visitor ID

 13 months
_pk_ses* Piwik PRO

Short lived cookies used to temporarily store data for the visit

 30 minutes
stg_externalReferrer Piwik PRO

Stores an URL of a website that referred a visitor to your website.

 current session

Cookies marketing 5 cookies

Ces cookies sont mis en place à des fins de marketing et sont utilisés pour suivre votre comportement de navigation après votre visite sur notre site web et/ou pour vous montrer des publicités personnalisées. Ces cookies peuvent être placés par nos soins ou par des tiers sur notre site web. Vous êtes libre de décider si vous consentez à l’installation de ces cookies marketing.
Name Vendor Description Expiry
OTZ Google

Aggregate analysis of website visitors

 4 days
_fbc Facebook

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

 2 years
_fbp Facebook

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

 4 months
li_fat_id LinkedIn

Member indirect identifier for Members for conversion tracking, retargeting, analytics

 1 month
pbVisitorID UBA

Identification of returning visitors

 1 year

Cookies externes 24 cookies

Certains cookies sont installés par des tiers avec le consentement de l’UBA dans le but de porter certains produits et services à votre attention ou de vous permettre d’accéder directement aux médias sociaux. Pour connaître les cookies mis en place par ces parties externes, les informations qu’ils collectent à cette occasion et la finalité pour laquelle ces informations sont utilisées, veuillez consulter les déclarations de confidentialité de ces parties sur leurs propres sites web. Ces déclarations peuvent changer régulièrement et l’UBA n’exerce aucun contrôle à cet égard.
Name Vendor Description Expiry
AEC Google

Used to detect spam, fraud, and abuse to help ensure advertisers are not incorrectly charged for fraudulent or otherwise invalid impressions or interactions with ads, and that YouTube creators in the YouTube Partner Program are remunerated fairly.

 45 days
APISID Google

Download certain Google Tools and save certain preferences, for example the number of search results per page or activation of the SafeSearch Filter. Adjusts the ads that appear in Google Search.

 6 months
ARRAffinitySameSite Microsoft

When using Microsoft Azure as a hosting platform and enabling load balancing, this cookie ensures that requests from one visitor's browsing session are always handled by the same server in the cluster.

 1 year
DV Google

This cookies is used to collect website statistics and track conversion rates and Google ad personalisation

 2 hours
HSID Google

Used to authenticate users to help ensure that only the actual owner of an account can access that account. For example, cookies called ‘SID’ and ‘HSID’ contain digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. The combination of these cookies allows Google to block many types of attack, such as attempts to steal the content of forms submitted in Google services.ith a service.

 6 months
NCR - - 23 hours
NID Google

Used to show Google ads in Google services for signed-out users.

 6 months
SAPISID Google

Download certain Google Tools and save certain preferences, for example the number of search results per page or activation of the SafeSearch Filter. Adjusts the ads that appear in Google Search.

 6 months
SID Google

Used to authenticate users to help ensure that only the actual owner of an account can access that account. For example, cookies called ‘SID’ and ‘HSID’ contain digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. The combination of these cookies allows Google to block many types of attack, such as attempts to steal the content of forms submitted in Google services.ith a service.

 6 months
SIDCC Google

Unknown, Google didn't provide any information on this cookie.

 1 year
SSID Google

Unknown, Google didn't provide any information on this cookie.

 1 year
VstsSession Microsoft

Unknown, Microsoft didn't provide any information on this cookie.

 5 months
WFESessionId -

Unknown, we don't have any information on this cookie.

 -
__Secure-1PAPISID Google

Unknown, Google didn't provide any information on this cookie.

 1 year
__Secure-1PSID Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-1PSIDCC Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-1PSIDTS Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-3PAPISID Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-3PSID Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-3PSIDCC Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-3PSIDTS Google

Unknown, Google didn't provide any information on this cookie.

 6 months
__Secure-ENID Google

Used to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on.

 6 months
ai_session Microsoft

This is a unique anonymous session identifier cookie.

 current session
ai_user Microsoft

This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.

 1 year

Customer Experience Measurement (fr)

Comment mesurer la satisfaction client pour améliorer l’expérience client ?

  • Master Class
    Online
  • 13:45 - 14:00

    • Accueil

  • 14:00 - 17:30

    • Programme
      Valérie Busquin , Partner of Business Markers

      1. Introduction : Pourquoi mesurer la satisfaction client ? Quelles sont les difficultés et pièges ?

      2. Les dimensions clés d’un programme « voice of the customer » performant

      3. Les bonnes pratiques (avec exercices d’application)

        - système de mesure performant : qui ? quoi ? quand ? comment ?

        - transformation des données en insights 

        - transformation des insights en action (« closed loop »)

        - adoption par l’organisation

      4. Prise de recul par rapport à votre entreprise et établissement de votre feuille de route

  • Advanced
  • ROI
  • Research & Insights

La période d'inscription est terminée.

Prix

Membres-UBA : inclus dans la cotisation annuelle de l’entreprise. Maximum 2 participants par société.

Non membres : 375 € (hors TVA). Paiement après réception de la facture et avant le début de la formation.