A benchmark of meaningful difference in CX
For 20 years, the CX Benchmark study has set the standard for evaluating customer experiences in France. This year, we are excited to bring this invaluable study to Belgium, assessing the quality of customer experience across 64 brands from 14 diverse sectors.
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9:00 - 9:30
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Welcome
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9:30 - 10:00
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Opening keynote by Steven Van Belleghem
Steven Van Belleghem , Founder of Nexxworks & Snackbytes
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10:00 - 11:00
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Presentation of the CX Benchmark study and its key insights by Kantar
Gino De Vooght , Commercial Director, CX Transformation & Measurement of Kantar Insights NV
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11:00 - 11:15
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Break
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11:15 - 11:45
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Presentation of 2 CX cases by Ikea & Argenta
Esther Hendrickx , Customer Experience Expert of Argenta Karel Peersman , Manager Brand & Campaigns of Argenta Steven De Smet , Head of Customer Experience of Ikea
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11:45 - 12:15
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Q&A
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12:15 - 13:15
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Networking lunch
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